I was told late Feb early March I'd expect delivery. I purchased a sofa, coffee table, end tables, and lamps the weekend before January 14th. my experience has been poor enough that I dont suggest ever giving them your business. Okay so back in January I posted here asking about our local Ashley Homestore. Anyone asks where i got my furniture ill tell them Trashley Home Furniture and i higuly suggest you not piss on their building if it caught fire. What the actual fuck?! No i dont want to cancel my order i want yall to do better at your job! I call ashley back and customer service says they have a delivery window already set she sees not cancel notes. Got a call from ashley customer service saying they have a note from the 7th saying i want to cancel my order. The furniture is cheap and the company does not support the customer when the furniture has a problem of their own making.Edit: Monday April 12, 3 days before 3rd delivery attempt. I will never buy furniture or refer anyone to buy furniture from ashley furniture. I called several times only to be told by the store the service request for the part should have been approved but now the request has to be sent to corporate for approval. The service dept at ashley closed the service request stating the problem with the recliner was caused by the customer. He sent his report to the store indicating a part needed to be ordered. The technician determined a part was needed. When I called the store, I was told they would send technician to check the recliner. The recliner sounds like it's about to fall apart. The recliner started having problems around August 29. I bought a recliner, loveseat and sofa from ashley furniture in Capitol Heights MD on May 5, 2022. I bought a recliner and it worked for less than a month If you want properly installed furniture and not have to chase customer reps around, go to a different furniture store. I dont understand why you would force this terrible installation work quality just to earn a few hundred more dollars. I am once again waiting 30+mins on the phone for any sign of a manager to help resolve this issue. It is now Weds and I have called again to be told that the previous rep created the ticket wrong and that they could create another ticket! It is going on 2 weeks now and no one will schedule someone to come fix their god awful work. The second rep assured me they created the right ticket this time and told me that someone would call me in 2 hours to schedule and if not, then monday at the latest. I called the customer service line again only to be told that the rep before created the ticket wrong since the item is not damaged. the rep assured me that someone will be out on Saturday to fix it, but saturday comes and there is no arrival time or update. The installer promised he would fix these issues but left immediately! I called customer service to try and get this fixed but they werent able to schedule someone sooner than a week. When delivery and installation actually happened a week later, the installer built everything completely uneven so you couldnt sit in any of the dining chairs without it rocking back and forth and our bed frame had pieces that werent even hooked up. Based on this smooth transaction, I assumed delivery and installation would be the same. He persuaded us into getting delivery and installation which was an extra 150ish and the estimated shipping time was about a week or so. The products are expensive but very poor quality.ĪVOID THIS COMPANY AT ALL COSTS IF YOU VALUE GETTING NICE FURNITURE THAT IS PROPERLY INSTALLED I went there 2 weeks ago to buy a dining set and bed frame, the sales rep was very nice in working with us and made the entire experience fantastic. Make sure you take your time to open the boxes and check every single details before you sign there created “ASHLEY HOMESORE – PICKUP BILL OF LADING”. What a scam! Ashley - Not reliable or responsible for their merchandise. The nice lady immediately re- read the same instructions and said “it could be cracked during the transportation… you are responsible now because you signed Pickup Bill of Lading”. I asked what can be done because of the cracked drawer. I called the store located 487 E Moorestown Rd, in Wind Gap, PA 18091. Do you know any other stores who would give you such notes to sign? I don’t… When we installed the bedside table, one of the drawers was cracked. His English is limited and he is very busy with his work. They gave him a paper to sign that says: “I understand that it is my sole responsibility to open and inspect merchandise to ensure that it is in satisfactory condition Prior loading it on my vehicle….” My husband just signed the paper. He didn't open the boxes at the store and didn’t check if everything was in order. We chose 2 bedside tables and decided to pick them up in the store. This was the first and the last time I bought something from Ashley.
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